Shipping & Returns
What are your delivery times?
We handle all orders within 24 hours (orders placed Mon - Fri). The shipping time demends on your location but for customers in Sweden it normally takes 1-3 days. Europe 3-7 days. The rest of the world 5-10 days.
How much will shipping cost?
We want to bring you the best customer experience, therefore shipping is currently free on all orders.
Can you provide worldwide shipping?
Yes. We ship worldwide.
How do I return my product?
If you're not satisified with your Veville product you can return it to us at no cost. You return your product through our Return Portal. We will send you a return shipping label to your e-mail. Read our Return Policy for more detailed information.
Product
How do I care for my product?
To enjoy your Veville product for many years to come we recomment that you take care of it. Please read our Care instructions.
What's included when I order a watch?
We work hard to bring you an affordable product with an exlcusive experience. That's why we include the following with your order: 1) The watch with your preferred choice of band/strap, 2) An additional Nato strap, 3) Watch tool, 4) Polish cloth, 5) Custom made Veville Stickers. Everything is packaged in our unique metal box.
Do you offer any warranties?
Yes. We offer a 2-year warranty on all our watches and a 1-year warranty on all our bands & straps. Please read all the details here.
Where do you manufacture your products?
We have built fantastic relationships with experienced manufacturers in China. We see very low warranty claims on all our products and we are very proud of what we've created together with our professional partners in China.
My Order
How can I cancel my order?
We ship orders normally within 24 hours so get in touch immediately at support@veville.com.
Can I keep the gift that was included with my order?
If you have purchased a product from veville.com where any kind of gift was included (e.g special offers) that needs to be returned as well if you wish to return your order.
Do you offer exchanges for faulty items?
Yes. We offer a 2-year warranty on our watches and a 1-year warranty on our straps/accessories. If your ordered item doesn't work as excepted get in touch immediatly and we will sort it out.
About Veville
Who's the founders of Veville?
Veville is founded by the Swedish duo Gustaf and Dennis. With a passion for watches and design they started Veville to create the ultimate accessories for the modern man.
We love to get in touch with you if you have any questions. You can reach Gustaf at gustaf@veville.com or Dennis at dennis@veville.com
Where's Veville from?
Even though Veville had its start in Venice, California Veville is a Swedish brand with headquarters in Southern Sweden. All our products are finally assemblied and shipped from Sweden.
Why Veville?
We believe that great style takes you great places. That's why we want to bring authentic, timeless and cool style to the modern man. At a fair price point.